Fluxora ("we", "our") is committed to protecting your personal information. This policy describes how we collect, use and protect your data when you use our platform.
By using Fluxora, you agree to the practices described in this policy.
1. Data We Collect
1.1 Information you provide to us
- Account information: name, email address, password (encrypted), phone number.
- Profile information: profile photo, bio, preferences.
- Delivery information: postal addresses, delivery contact details.
- Payment information: we do not store your card data directly — it is processed by our PCI-DSS certified payment providers.
- Communications: messages, reviews and comments sent through our platform.
1.2 Information collected automatically
- Browsing data: pages visited, time spent, clicks, searches made.
- Technical data: IP address, browser type, operating system, device identifiers.
- Location data: only if you explicitly allow it.
- Cookies and similar technologies: see section 4.
2. How We Use Your Data
- Create and manage your user account
- Process your orders and payments
- Send you order confirmations and delivery updates
- Personalise your experience and recommendations
- Improve our platform through usage analysis
- Prevent fraud and ensure platform security
- Comply with our legal obligations
💡
We never use your personal data for third-party advertising purposes without your explicit consent.
3. Sharing Your Data
3.1 With sellers
When you place an order, the information needed to process it (name, delivery address, items ordered) is shared with the relevant seller.
3.2 Service providers
- Payment processing (Stripe)
- Transactional email delivery
- Cloud hosting and infrastructure
- Anonymised usage analytics
3.3 Legal obligations
We may disclose your data if required by law or to protect our legal rights.
🔒
We never sell, rent or trade your personal data to third parties.
4. Cookies
We use cookies to operate our service. See our Cookie Policy for full details.
| Type | Purpose | Duration |
|---|
| Essential | Session, authentication, cart | Session |
| Functional | Preferences, language, settings | 1 year |
| Analytical | Service improvement (anonymised) | 2 years |
5. Data Security
- SSL/TLS encryption for all data transmissions
- Passwords hashed with bcrypt
- Data access restricted to authorised personnel only
- Regular security audits
- Hosting on certified infrastructure
In the event of a data breach likely to affect your rights, we will notify you within the legally required timeframe.
6. Your Rights
👁️
Right of Access
Obtain a copy of your personal data
✏️
Right of Rectification
Correct inaccurate or incomplete data
🗑️
Right to Erasure
Request deletion of your data
⏸️
Right to Restriction
Restrict the processing of your data
📦
Right to Portability
Receive your data in a readable format
🚫
Right to Object
Object to certain types of processing
To exercise your rights: privacy@fluxora.com
7. Data Retention
- Duration of your active account for service data
- 5 to 10 years for financial data (legal obligation)
- As long as necessary to resolve disputes
After your account is closed, your identifiable personal data is deleted within 90 days, unless otherwise required by law.